Frequently Asked Questions

caremare® stands for premium natural cosmetics with highly effective seaweed active ingredients. The brand combines modern skin care research with the power of the sea. All products are dermatologically tested, COSMOS certified, 100% vegan and sustainably packaged.

Yes. Seaweed is among the most powerful natural active ingredients. It is rich in antioxidants, minerals, amino acids, and polysaccharides. These intensively support the skin in hydration, protection against environmental influences, and regeneration.

The Ageless Skin Formula is a specially developed combination of active ingredients from selected algae extracts. It aims to improve skin elasticity, reduce fine lines, and promote a visibly smoother, more even complexion.

The formulations are designed to provide moisture, skin protection, anti-aging benefits, and skin regeneration. They support the skin barrier and help to visibly reduce the first signs of skin aging.

Yes. All caremare® products have been dermatologically tested and rated "excellent" by Dermatest. The formulas are particularly skin-friendly, free from unnecessary irritants, and suitable for sensitive skin.

Caremare products are suitable for normal, dry, sensitive, and demanding skin. Thanks to their mild yet effective formulas, they are very well tolerated even by sensitive skin.

All products undergo dermatological testing as well as stability and efficacy tests. Caremare is cruelty-free and all products are 100% vegan.

The COSMOS standard is one of the strictest international standards for certified natural and organic cosmetics. Among other things, it guarantees the use of natural and sustainably sourced raw materials, environmentally friendly manufacturing processes, and transparent supply chains. All caremare products are COSMOS-certified and therefore meet the highest standards of quality, safety, and sustainability.

Airless dispensers protect the formulation from contact with air and contamination. This keeps the active ingredients stable and effective for longer – without the need for additional preservatives. They also enable hygienic, precise dosing and almost complete emptying of the product.

Yes. The Ocean Bound Plastic obtained from #tide ocean material is cleaned multiple times, sorted, and reprocessed according to EU standards. Product-contacting parts are made from FDA-compliant materials.

Ocean Bound Plastic refers to plastic waste from the ocean, coastlines, and uncontrolled landfills located within 50 km of the coast. Due to a lack of waste management systems and infrastructure, most of this plastic in coastal regions ultimately ends up in the ocean.

Tide Ocean https://www.tide.earth/de/employs and pays people directly on-site to collect plastic waste on islands and along coastlines (max. 10KM from the coast).

No. The processed material is odor-neutral and does not react with the formulations.

Yes. All caremare packaging is 100% recyclable and carries the Green Dot certification.

Yes. caremare® donates a portion of its sales to marine conservation projects, including the Iberian Orca Guardians Foundation, which is dedicated to protecting the last Iberian orcas.

Yes. The product range is being specifically expanded with new products for particular skin needs. In addition, existing formulations are further developed before new body care products are launched.

Our products are manufactured in limited batches to guarantee the highest quality and freshness. High demand may therefore lead to individual products being temporarily sold out.

We are continuously working on restocking sold-out products. These are usually available again within a few weeks. You can find more detailed information directly on the respective product page or via our newsletter.

Shipping costs are displayed transparently at checkout and depend on the delivery country and order size.

We currently deliver to several European countries. You can find a complete overview here or during the checkout process.

Yes, we also ship to Switzerland . Please note that deliveries to Switzerland may be subject to additional customs duties or import taxes, which are the responsibility of the recipient.

If your delivery is delayed or arrives damaged, please contact our customer service . Together we will quickly find a solution.

Once your order has been shipped, you will receive a shipping confirmation via email including a tracking link. This allows you to track the current status of your delivery at any time.

Should you experience any questions or problems with your order, please contact our customer service directly. We will address your request as quickly as possible.

As long as your order hasn't been shipped, cancellation or changes are usually possible. Please contact us as soon as possible.

You can return unused and unopened products to us within the statutory cancellation period. Please contact our customer service beforehand so we can provide you with all further information regarding the return. After receipt and inspection of the goods, the refund will be processed according to our return policy.